What clients want – and how to meet their expectations 👍

“The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.”―Derek Sivers, Founder CD Baby

Do you wonder, how to make your clients happy? Nothing easier than that! 😁

There are a few aspects clients regard as important concerning their experience with a business:

❕75% expect fast response times

❕55% wish that consistency is maintained across all channels the company uses

❕23 % want to use easy to use tools for service

No matter whether we talk about B2B or B2C - fast, easy and consistent is what people wish for nowadays.

This does not come as a big surprise! But how can you accomplish that?

Self-service tools can help your company to meet those requirement in order to be able to compete with others. ⭐️

Have you implemented any self-service tools yet?

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